Resident & Tenant Communications
- Responding to approved resident inquiries
- Relaying information and updates
- Following up on outstanding requests
- Communicating according to your instructions and procedures
Our services
Extra hands for your everyday operations
Resident communications, maintenance coordination, vendor scheduling, leasing support, administration and reporting — all in every package.
Our services
Support for the work that keeps your properties running
Every package includes access to the same service categories, tailored to your agreed service plan and procedures.
Remote, organized and responsive.
We work inside the systems you already use, following your procedures and the access you authorize.
Maintenance & Work-Order Coordination
- Logging maintenance requests
- Documenting and tracking work orders
- Contacting client-approved vendors
- Coordinating appointments
- Following up on work progress
- Keeping property managers informed
Vendor Scheduling & Follow-Up
- Contacting authorized vendors
- Coordinating service appointments
- Tracking outstanding vendor responses
- Providing status updates
Leasing Support
- Responding to approved leasing inquiries
- Coordinating showing appointments
- Communicating availability and appointment details
Administrative & CRM Support
- Updating client management systems
- Maintaining records
- Organizing property information
- Providing administrative assistance
Reporting & Operations Support
- Routine activity summaries
- Open maintenance request tracking
- Outstanding follow-ups
- Completed task reporting
Urgent Maintenance Escalation
- Following client-approved escalation procedures
- Contacting designated client representatives
- Relaying urgent information
During agreed coverage windows only. TPLS is not an emergency-response service.
Clear boundaries, by design
We work remotely, within the authority you give us. You keep control of approvals, spending and compliance. We don't perform repairs, supervise construction, or provide emergency response, legal, accounting, brokerage or inspection services.
Read our service scope
Ready when you are
Let's lighten your team's workload.
A short introductory conversation is all it takes to see whether TPLS is the right fit for your company.