What we do — and what stays with you

Our role

The Property Ladies Support ("TPLS") works remotely as an extension of our clients' teams. Depending on the agreed service plan, we help with resident and tenant communications, maintenance and work-order coordination, vendor scheduling and follow-up, leasing support, administrative and CRM support, reporting, and relaying urgent maintenance information under client-approved escalation procedures.

Responsibilities our clients keep

TPLS does not assume the duties of property owners or property managers. Our clients retain responsibility for:

• Property management and legal and regulatory compliance.
• Safety, habitability and all required notices.
• Tenant and leasing decisions.
• Vendor selection and supervision.
• Approving all work, costs and payments — unless separate written authority has been granted to TPLS.
• All final decisions.

Vendors and maintenance

TPLS may contact a client's approved vendors, coordinate scheduling, follow up on service status and relay updates. We do not perform repairs, inspect work, or supervise construction. We do not review, approve, process or pay vendor invoices or receipts. Any spending authority must be granted to TPLS separately and in writing.

Not an emergency-response service

TPLS is not an emergency-response service and does not monitor properties 24/7. For any immediate threat to life or safety, call 911 or your local emergency services. Within agreed coverage windows, TPLS follows each client's approved escalation procedures and contacts the client's designated representatives.

Services we do not provide

TPLS does not provide legal, accounting, brokerage, repair, inspection, construction or emergency-response services.

Hours and coverage

Monthly package hours represent actual work performed, not continuous phone staffing. Support is provided during the coverage windows agreed in writing. Additional hours are billed at $60 per hour only with the client's advance approval. Additional properties, assignments or expanded services require written agreement.

No guarantees of outcomes

TPLS does not guarantee vendor availability or performance, response times, repair outcomes, or uninterrupted service.

About this notice

This page describes TPLS's intended service boundaries. It does not waive any duty or liability that cannot legally be waived, and it does not replace the signed service agreement, which governs each client relationship.

Questions? Email info@tplsupport.com or contact us.