How it works
From first call to full support in four steps
A short conversation, the right package, organized onboarding — then we get to work.
How it works
Getting started is simple
- 1
Let's Talk
Schedule an introductory conversation about your company and its needs.
- 2
Choose Your Support
Select the monthly package that best fits your workload.
- 3
Get Set Up
Complete our client onboarding paperwork, establish communication procedures and authorize access.
- 4
We're Ready
Once the agreement, payment, information and access are in place, we begin providing support according to the agreed schedule.
Onboarding
What we'll set up together
- 01
Company & contacts
Your company details, primary and backup contacts, and the best hours to reach you.
- 02
Properties covered
Your property list, property types and any property-specific rules or restrictions.
- 03
Package & priorities
Your monthly package, the services you need most and your top three outcomes.
- 04
Coverage schedule
The days and hours we support you, in your time zone, and how you want status updates.
- 05
Approved vendors
The vendors we may contact, with their trades, contact details and approval limits.
- 06
Escalation contacts
Who we contact for urgent maintenance during coverage windows, and how.
- 07
Systems access
Access to the management platform or CRM you already use, as you authorize it.
- 08
Agreement & payment
The signed service agreement and first monthly payment, using the payment instructions TPLS provides.
Ready when you are
Let's lighten your team's workload.
A short introductory conversation is all it takes to see whether TPLS is the right fit for your company.